For most people, visiting a solicitor is an unfamiliar situation that can cause stress and anxiety. At BLB, I was made to feel welcome. I was greeted courteously, with a smile and a feeling that I was known to the receptionist. All the procedures were explained to me clearly by Justine, and I felt comfortable and free to ask questions at any time. It was reassuring to have the necessary work of dealing with my late mother's estate carried out quietly and efficiently.